Terms of Service – Oso Sudsy Laundry & Dry Cleaning Pickup and Delivery

Effective Date: June 17, 2025

1. Overview

Oso Sudsy (“we,” “our,” or “the Company”) provides laundry and dry-cleaning pickup and delivery services to residents and businesses in Queens and Nassau County, New York. We act solely as a pickup and delivery facilitator and do not personally perform any laundry or dry-cleaning services. All garments and items are outsourced to trusted third-party laundromats and cleaners.

By scheduling service with us, you agree to the following terms and conditions:

2. Pickup & Delivery Policy

• Customers must have a minimum order of $45.00 per pickup.

• All pickups are subject to availability and are scheduled on a first-come, first-served basis.

• Please ensure laundry is properly bagged and ready at the time of pickup. Improper or unsecured packaging may result in delays or cancellations.

3. Pricing & Weight-Based Adjustments

• Upon pickup, a minimum base rate is temporarily applied.

• After your items are delivered to our partner laundromat and weighed on a certified scale, the final cost is adjusted based on the actual weight of your laundry.

• A detailed invoice reflecting the accurate total will be sent to you before any cleaning is performed.

• You must confirm acceptance of the final invoice in order for your laundry to be processed.

4. Cancellation & No-Show Policy

• Cancellations made more than 12 hours before scheduled pickup are free of charge.

• Cancellations made within 12 hours of your pickup window are subject to a $10.00 fee.

• If our driver arrives at the location and the customer is unavailable, or if pickup is refused, a $15.00 no-show or late cancellation fee will apply.

• Repeated cancellations or no-shows may result in suspension of service.

5. Third-Party Service Disclaimer

• All laundry and dry-cleaning services are performed by third-party laundromats that meet our quality and sanitation standards.

• While we work with reputable providers, Oso Sudsy is not responsible for service errors, quality issues, or delays caused by our partner facilities.

6. Limitation of Liability

• Customers are responsible for inspecting garments before sending them for service.

• We are not responsible for pre-existing damages, including but not limited to:

  • Fading or discoloration

  • Cracked or peeling screen prints

  • Shrinking, stretching, or thinning fabric

  • Button or zipper damage

• While reasonable care is taken, we are not liable for loss, damage, or theft once garments are in the care of third-party service providers.

• In the rare event of loss or damage, claims must be submitted within 48 hours of delivery, and compensation, if any, will be limited to the fair value of the item(s) as determined by the cleaning partner, not to exceed $100 per order.

7. Payment Terms (Cashless Policy)

• Oso Sudsy is a 100% cashless business.
  We only accept debit or credit card payments. All invoices must be paid in full before delivery is made.
• Card payments are securely processed through our trusted payment provider. No cash, checks, or peer-to-peer apps (Zelle, Cash App, etc.) are accepted.
• Unpaid invoices may result in delayed delivery or cancellation of future service.

8. Privacy Policy

• Customer information is kept confidential and used only for scheduling, payment, and service delivery purposes. We do not share your data with outside parties, except where required by law or to complete the service.

9. Modifications

• These Terms of Service may be updated periodically. Continued use of our service constitutes acceptance of the latest terms.